Samsung 49” Odyssey G9 Series DQHD 1000R Curved Gaming Monitor, 1ms(GtG), VESA DisplayHDR 1000, 240Hz, AMD FreeSync Premium Pro, Height Adjustable Stand, Ultrawide Screen, LS49CG954ENXZA, 2024

Awesome upgrade
This ultra widescreen monitor is perfect for me to do work on. Now I can have 8+ terminal windows open watching Claude vibe code my projects. Gaming on it is almost overwhelming. Good price for such a visual upgrade.

Not so bright (of me buying it). It’s been in a box longer than on a desk.
I’ve had this since October 2025 and haven’t been able to use it for more than a week. It has now been serviced twice by Samsung (well, their outsourcing repair company they use in Florida). These guys don’t fix anything, they just swap main circuit boards. Fine, SMD troubleshooting is a lost art. As an Electrical Engineer myself and via some online research, I know what the issue is. The problem is a design flaw that Samsung refuses to acknowledge, likely due to the cost of a major recall or simply ineptness. The flaw is a bad thermistor on the main board. This component is meant to sense abnormally high temps and prevent further more expensive thermal damage. However because of a bad design (wrong placement, improper component specs), this component trips and your left with functioning back lights without any logic board (on screen display or video signal). Online, people have simply desoldered the component if they were out of warranty. However, I am still covered under warranty for another 3/4 year so I will play the game to watch hilarity ensue. The issue is, I keep having to work from home so these “repair” guys can come out to swap a part. What happened so far:Dec 2nd – Ticket was created for repair (don’t get me started on the 90 minute chat session)The following week the main logic board was replaced. Worked for ~4 hours in the office and then POOF. Had to pack it up (its at work) and bring it home.Dec 11th – new Ticket – same symptoms….another at least 60 minute chat session where we spend 90% of the time talking about “did you unplug it and plug it back in” – how novel. The guy came out and replaced the board and the entire LCD panel. He powered it up to prove to me he “fixed it”. I pointlessly described to him that it will fail again since the core design is bad. He just looked at me as if I spoke some Klingon dialect banned centuries ago for being too nerdy. Boy this is getting expensive for Samsung considering paying this third party to drive out…Dec 28th (today) – new ticket – same issue. This time I decided to put the monitor on the kitchen table and give it a good 24 hour burn in to avoid having to haul it to work and home again. It ran for a total of ~30 minutes before failing. Wonderful, the failures are getting faster – maybe it will fail next time when the guy is onsite. This time I was able to reach a human in some far away call center. Another 60 minute call – a call where the guy was asking me if I had two tickets before or if it was fixed twice under the same ticket. Bewildered why he was asking (don’t they keep records??? what kind of junior operation is Samsung running?). Anyway, I dug up both ticket numbers and he wanted to argue that one of the tickets was canceled. Ok? Whatever – you guys figure your internal paperwork out and leave me out of this. I can lecture you about electrical design issues, but I suspect he would have about the same interest as me being intrigued by his internal ticketing system.Anyway, here we are. Now we wait for the local service center guy to call and proceed to tell me first available is ‘some’ Wednesday between the hours of 9am and 4pm. I will proceed to schedule another work from home day and they will proceed to swap boards they already swapped. Rinse and repeat. I’m actually curious how long this can go. I have plenty of time and I don’t really NEED a 49″ at work – most of the guys love to come around and laugh and my ridiculously sized monitor layout on my desk and then laugh harder as I have to haul this monstrosity away. I guess my goal should be “let’s hope it works this time” instead of the negative vibe I’ve somehow managed to whip up of “Let’s see how much we can drain Samsung- maybe the design engineer in Korea will find out and resolve issue at its core”. Whatever, I’d say buy an LG monitor instead (never had any issues with multiple TV and monitor products, but that could simply be luck.Update: January 9th. After a ton of back and forth calls to Samsung, they finally gave up sending someone out to “fix” the unit. Instead, they offered a refund which I accepted. They’ll be sending a truck out to the house to pickup the unit and (?) dispose of it. After its picked up, I’m supposed to be issued a refund. One thing for sure, I am not going to purchase another Samsung monitor. Total waste of time considering being without a monitor for now 3 months.